Shipping Policy

At Aelivra Wellness & Organics, we aim to deliver our products to customers safely and in a timely manner. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

Order Processing

Orders are processed after confirmation. Processing time may vary depending on product availability, order volume, and delivery location. Orders are generally prepared for dispatch within 1–3 working days.

Delivery Areas

We currently offer delivery to selected locations and serviceable areas. Delivery availability may vary depending on the destination and courier coverage. Customers may contact us directly to confirm serviceability for their location.

Shipping Charges

Shipping charges, if applicable, will be communicated or displayed at the time of order confirmation. Charges may vary depending on order size, weight, and delivery location.

Estimated Delivery Time

Once dispatched, orders are typically delivered within 2–7 working days, depending on the destination and courier service used. Delivery timelines may vary due to factors such as weather conditions, transportation delays, public holidays, courier-related delays, or circumstances beyond our control.

Packaging

All products are carefully packed using appropriate and secure packaging to help maintain product quality and minimize the possibility of damage during transit.

Delivery Issues

If you experience any delay, damage, incorrect delivery, or other issue with your order, please inform Aelivra Wellness & Organics as soon as possible after receiving the order so that we can review the issue and assist you appropriately.

Contact Us

For shipping-related questions, delivery assistance, or order-related enquiries, please contact Aelivra Wellness & Organics via phone, WhatsApp, or the contact details provided on our Contact Us page.